Shipping - Australian Orders
How is my order shipped?
In Australia your order is shipped via Australia Post. All parcels are dispatched from our Brisbane Warehouse (PC 4000).
Metro - up to 2 business days
Country - up to 5 business days
Metro - up to 3-6 business days, depending on lodgement and destination points
Country - Please ask at your local Post Office
How much does shipping cost?
A flat fee charge of $9.00 inc GST applies to orders to Australian addresses.
There is an option for express post of $15.95 inc GST.
We also offer free pickup from our Paddington Store in Brisbane.
Can I track my order?
Yes. When your order is shipped we’ll send you a confirmation email with a tracking number. You can track your order online here.
What if my order doesn’t arrive in the expected time?
First, check if your order has been delivered using the tracking number sent to you in your order confirmation email.
If the order was unable to fit in your letterbox or no one was home to receive it, you may have an “Item Awaiting Collection” or “Safe Drop” card in your letterbox or under your door with further instructions.
If you believe your article has gone missing please contact us and we will investigate further on email@example.com.
Can you deliver to PO Boxes?
Yes, we can deliver to PO Boxes in Australia and internationally.
Can you deliver to my work address?
Yes, we can deliver to your work address. Please make sure you include the company name in the shipping address to avoid issues with delivery.
Shipping - International Orders
Do you ship to international addresses?
Yes. International orders are shipped via Australia Post using Express Post International to all other destinations. Delivery typically takes 3-10 working days to major cities.
How much does international shipping cost?
Costs vary depending on where you live. The following international shipping costs apply:
All other destinations via Express Post International.
Will I have to pay customs duty on my international order?
Orders to some countries may incur customs or import duty. Please check with your local customs office before ordering.
Can I track my international order?
Yes, when your order is shipped we’ll send you a confirmation email with a tracking number. You can track your order online here.
What if my international order doesn’t arrive in the expected time?
Delivery times to international destinations vary due to customs delays and other events outside our control. First, check if your order has been delivered using the tracking number sent to you in your order confirmation email.
You can also check the Australia Post International Post Guide showing usual delivery timeframes for each country.
If you believe your article has gone missing please contact us and we will investigate further.